Shelly products are smart home automation devices that connect via WiFi and do not need a hub to operate. They can do many tasks ranging from turning your lights or appliances on and off, to monitoring the temperatures of your freezers and swimming pools.
No, we are an authorised reseller trading as Shelly Store UK.
Yes. We are a trusted reseller in the UK. Please see https://shelly.cloud/trusted-partners.
All Shelly products are covered under the manufactures guarantee for 24 months from the day of purchase. Please note, damage caused by incorrect wiring or firmware flashing will not be covered under the guarantee.
We accept all major UK cards including Mastercard, Visa and AMEX.
Shipping costs are displayed at checkout. Click through the checkout to see your shipping costs. We offer free standard shipping on orders over £100.
Unfortunately, we do not currently deliver internationally.
We want you to be completely happy with your purchase. If however, you would like to return an item, please do so within 14 days of delivery. Items must be unused and unopened in original condition. Customers are responsible for all returns costs and we are only able to refund the initial delivery charge if the items were damaged or faulty when delivered. Please note, refunds can only be made to the original card used to make the order and can take up to 10 days to process once they are received in our warehouse. If it is not possible to refund the same card, then we will raise a gift voucher for the correct value. To arrange a return please contact us at firstname.lastname@example.org.
No, you do not. We have a guest checkout feature to make it quick and easy to checkout, although we would highly recommend setting up an account so you can easily track your orders.
Please login to your account and go to the my orders tab. If you checked out as a guest, please be patient, and if in doubt contact us at email@example.com.
Please login to your account and go to the orders tab to track your order. If you checked out as a guest, please see your order shipped email for tracking details.
Delivery times will vary dependent on the delivery method chosen at checkout. If you think your parcel has become lost please contact us at firstname.lastname@example.org.
Please contact us as soon as you can at email@example.com to cancel your order.
Before you contact us for a replacement, please visit the support page or facebook group to confirm that it is indeed faulty. Many times it is caused by bad wiring or a misunderstanding of the product. If your device is indeed faulty, please open a ticket by going to the support centre.
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